Policies at fitilbury.com
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Hello, here is all the legal stuff…
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
This website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?
I may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to send updates about my work, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How can site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at fi@fitilbury.com or send us mail to: Fi Tilbury, Studio 4, The Fold, Bransford, Worcs WR6 5JB
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at fi@fitilburycom or send us mail to:
Fi Tilbury, Studio 4, The Fold, Bransford, Worcs WR6 5JB
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By using this site you are acknowledging that you have read and agree with the following terms and conditions. These terms and conditions may be changed or added to at any time.
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Prices
Prices shown on the site are in GBP. We reserve the right to change the prices at any time without prior notice to you.
Orders
All orders are subject to acceptance and availability of goods ordered. Fi reserves the right to refuse any order.
Payment
Fi Tilbury accepts payments via Visa, Mastercard and American Express. This includes debit cards that have a Visa or Mastercard logo.
Delivery times
Some items are held in stock but most of the jewellery is made to order. If an item is in stock it will be dispatched as soon as possible, usually within 5 days of placing the order. Items that need to be made to order will be delivered in 2-3 weeks.
Any time or date stated for delivery is an estimate only.
If you require an item urgently for a special date or event please contact Fi (the jewellery designer and artist) and she'll try her best to accommodate your requirements.
Cancellation
Orders for stock items can be cancelled any time before dispatch but you must inform Fi in writing by email.
Tailor-made Items
Tailor-made items are specially made to order and are non-refundable.
If you change your mind about ordering a tailor-made piece, please inform Fi of your cancellation in writing by email. The cancellation period is 7 days from order date.
Faulty or incorrect goods
If your goods arrive faulty, damaged or are not what you ordered you must inform Fi within 7 days of delivery and she will help you to resolve any issues as quickly as possible. Wilful, malicious damage or negligence will void any rights you have to take advantage of the refund or exchange policies.
Goods which are thought to be faulty after this time will be treated case by case. Please contact Fi to discuss the problem.
Description of goods
Every effort has been made to ensure all images are a true representation of the finished product but due to the handmade nature of Fi's jewellery, slight variations may occur between pieces. Please note that colours and images may vary depending on the monitor and browser you are using. Images may not be actual size. Please refer to the individual product dimensions provided for the actual size of each piece.
Contact
Fi Tilbury Jewellery & Paintings
Studio 4
The Fold, Bransford
Worcestershire
WR6 5JB
